Glossary Definitions: 100+ Terms Explained

Explore industry-standard definitions for CRMs, VoIP, Business Phones, Automation and more. Understand terminology used by IT teams across the world.
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Lead Routing

Popular Terms

Warm Transfer Lead Routing

It allows callers to speak with a new rep before their call is transferred to a different line. A war...

Features VoIP
Lead Distribution Software Lead Routing

The lead distribution software automatically captures and routes inbound leads to users. Sources can ...

CRM Tools
Call Switch Lead Routing

Allows users to switch from an ongoing call to a different call. Users can end the previous call, tra...

Features VoIP
Call Whispering Lead Routing

Users can speak to a team member privately, during a sales or support call without the prospect or cu...

Features VoIP
Instant Lead Response Texts Lead Routing

An instant text sent to incoming leads who enter your database, sales pipeline, or campaign. Often us...

Features VoIP
Drag and Drop Call Lead Routing

Drag and Drop Call lets users drag incoming and outgoing calls to different users. You can transfer a...

Features VoIP
Pipeline Reports Lead Routing

Reports giving analysis of how leads and prospects are performing in a designated sales pipeline. Sho...

Automation Business Process
Vertafore AMS360 Integration Lead Routing

Connect your DYL phone activity to your AMS360 account. Automatically import your DYL customer record...

CRM Tools
Softphone Integration Lead Routing

Lets you connect your DYL phone to any softphones. Automatically route calls through the softphone nu...

Hardware Network
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