Glossary | DYL

Warm Transfer Lead Routing

It allows callers to speak with a new rep before their call is transferred to a different line. A war...

Features VoIP

Lead Distribution Software Lead Routing

The lead distribution software automatically captures and routes inbound leads to users. Sources can ...

CRM Tools

Call Switch Lead Routing

Allows users to switch from an ongoing call to a different call. Users can end the previous call, tra...

Features VoIP

Call Whispering Lead Routing

Users can speak to a team member privately, during a sales or support call without the prospect or cu...

Features VoIP

Instant Lead Response Texts Lead Routing

An instant text sent to incoming leads who enter your database, sales pipeline, or campaign. Often us...

Features VoIP

Drag and Drop Call Lead Routing

Drag and Drop Call lets users drag incoming and outgoing calls to different users. You can transfer a...

Features VoIP

Pipeline Reports Lead Routing

Reports giving analysis of how leads and prospects are performing in a designated sales pipeline. Sho...

Automation Business Process

Vertafore AMS360 Integration Lead Routing

Connect your DYL phone activity to your AMS360 account. Automatically import your DYL customer record...

CRM Tools

Softphone Integration Lead Routing

Lets you connect your DYL phone to any softphones. Automatically route calls through the softphone nu...

Hardware Network

Glossary Definitions: 100+ Terms Explained