Send text reminders to patients of upcoming appointments, links to informative health articles or preventive medicine tips. Include texts, photos, and PDFs from your desktop to enrich your patient's experience.
Minimize no-shows by pre-scheduling appointment reminders, follow-up plans and reminder calls for test results. Providing patients with a reasonable estimate for updates helps put their mind at ease.
Automatically route incoming calls to the appropriate department in your medical office to accommodate prescription refills, appointment scheduling, test results, and billing questions.
Train staff by letting them listen in on live calls to hear how experienced callers reach out, follow up, and secure appointments with patients. Positive patient interactions begin over the phone.
When the Emerson family called the clinic to schedule their annual checkups, their experience was a huge headache. After waiting an eternity on the phone to speak with a receptionist, they were mistakenly transferred to the pharmacy. Once at the doctor's office, they endured a long wait, because the clinic over-booked their appointments. Adding insult to injury, there was no follow-up post-visit. The result? Ill feelings and a change of heart, resulting in the Emersons switching clinics in hopes of better service next time.
Had the doctors known about DYL's all-in-one phone and Sales CRM platform, scheduling appointments, resolving billing issues, and clarifying treatment information would have been stress-free. Not only does our platform resolve the top three complaints patients have, but much of a doctor's time spent on preventive services could be safely delegated to non-clinician care-team members.
A typical private medical practice is capable of handling thousands of calls every month. The efficiency with which you handle those calls, respond to patients' inquiries and manage your staff's time is directly correlated to the quality of service your patient receives and their future reviews. If you hope to retain your existing patients and grow your practice, see what DYL can do for you.
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