DYL Features

For many businesses, having a trustworthy and efficient business phone service is essential. Here at DYL, our revolutionary software is meant just for this and can help streamline business processes fairly easily. Before you try a free demo of our software, let us fill you in on the key features included in each of our software's products.


VoiceConnect is the cloud-based business phone service side of our software and is meant to make client and customer communication easier. With VoiceConnect, you are able to utilize the following features:

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  • Virtual Receptionist: A virtual receptionist operates much like an in-house receptionist, having the ability to answer and forward calls to the correct employee or department.
  • Call Recording: With VoiceConnect, you also gain access to the call recording feature. This allows you to go back and listen to a previous conversation should you need to know something that wasn't written down in you notes.
  • Call Activity Dashboard: With DYL's call activity dashboard, you can access real-time analytics and statistics about customer calls as well as information like notes and files.

Lead & Contact Management

The second product you gain access to with DYL's software is Lead & Contact Management. This lead management software has many features and tools to help turn leads into paying customers.

  • Lead Distribution System: With DYL's Lead & Contact Management, you are able to utilize our lead distribution system to route and distribute leads easily.
  • Email Templates: You also gain access to email templates to help you send personalized emails to specific customers and clients. You can also A/B test email templates to determine which performs best.
  • Sales Analytics: One of the most useful features included in Lead & Contact Management is our sales analytics. Here you can look at detailed information about each sales call to help streamline your sales process.

Virtual Call Center

With DYL's software, you also gain access to our Virtual Call Center software. This a virtual call center and includes a number of features to help improve your business's call process.

  • Upload Leads: Virtual Call Center from DYL makes it easy to upload leads from any source, including Excel or CSV files.
  • Call Tracking: You are also able to track and record each call that comes through your queue. This can help you manage and keep track of your clients and the calls you have had with them.
  • Automatic Dialing: Arguably the best feature included in our Virtual Call Center product is automatic dialing. With this, you are able to make up to 100 calls per hour per representative.


The final product you gain access to with DYL's software is LeadConnect. LeadConnect has a number of advantages to offer users, some of which are detailed below for your convenience.

  • Connect Instantly: With LeadConnect, you are able to get connected to your leads in 3 seconds or less with a simple push of a button.
  • Be First in Line: You are also able to connect to leads faster and, therefore, dial more calls each day. The more you call, the more you sell. It's that simple.

Try DYL Today!

If you feel your business can stand to benefit from any of the products or features included in our business phone service software, try a free demo today. If you have any questions or comments about our services and software, please click here or give us a call at 888.310.4474 to get in touch with our support staff.