Lead Engine

Don’t leave your leads on hold.

Prospects will find you, don’t lose them on the line. Leads are more likely to convert when they’re speaking with an agent in under five minutes. Make sure you connect them to the right department. DYL sends callers to the appropriate lines, simplifying the process so potential customers don’t disconnect before your agents answer the call.

Lead Routing

Streamline which call goes where

No one likes being on hold, and they like speaking to the wrong agents less. So simplify your call distribution. Automatically send incoming leads to the right department, whether that department is a desk or even a state away.

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DYL Lead Routing
DYL Android & iOS Mobile Applications

Lead Distribution

Coordinate your callers live

Sometimes automation isn’t enough and you need the perfect agent on the phone. Let your openers open and closers close. DYL enables you to easily connect with prospects on the line and in the moment to convert callers into customers.

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CRM Lead Routing


According to the Telfer School of Management, sales reps using a CRM lead routing solution, on average, can make 24 calls per hour. DYL’s CRM lead routing features allow your sales reps to make high quality calls in larger numbers.

Close more of your leads with our software when you are using a queue based system to assign leads to a rep.

Sales Lead Tracking


Did you know that companies with mature lead generation and management practices have a 9.3% higher sales quota achievement rate?

With smart sales lead tracking, you can easily respond to leads and improve your quota achievement rate.

Nurture Leads


Did you know that when a person filling out a web form becomes a lead, they are 9 times more likely to close if they are called within 5 minutes? When you assign your leads to a sales rep, the lead nourishment process begins instantaneously.

When your best reps are assigned to their best call roles, you can better convert your callers into customers.


Prioritize Leads

Throttle or ramp up leads in your queue

Distribute Prospects

Rotate lead dispersal between agents

Maximize Team

Rotate and realize your sales team live

Customize Responses

Change messages per client, campaign, source, etc.

Price Effectively

Bundle products and cut costs by up to 50%

Minimize Search

Lessen time searching for user information

DYL Advanced Workflows

I have been using DYL for nearly a year now. The system is one of the best I have ever seen. The web based tool is a breeze to use and the customer support is top notch.

- Jessie N, Insurance Agent

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