Allows users to switch from an ongoing call to a different call. Users can end the previous call, transfer the caller, or put them on hold for another user. It helps your customer service reps during high-volume calls to easily switch between multiple calls.
For example, if you’re on a conference call with your internal team and a client calls you, you need a way to switch between the call quickly. That’s where Call Switch comes in. It’s lets you seamlessly put the call on hold and switch to the more important call.