Allows users to switch from an ongoing call to a different call. Users can end the previous call, transfer the caller, or put them on hold for another user. It helps your customer service reps during high-volume calls to easily switch between multiple calls.

For example, if you’re on a conference call with your internal team and a client calls you, you need a way to switch between the call quickly. That’s where Call Switch comes in. It’s lets you seamlessly put the call on hold and switch to the more important call.

Lead Routing
“DYL has led me to success”
Jonathan Burke
Vice President | Independent Insurance Agency

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