Glossary Definitions: 100+ Terms Explained

Explore industry-standard definitions for CRMs, VoIP, Business Phones, Automation and more. Understand terminology used by IT teams across the world.
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Lead Routing

Popular Terms

Warm Transfer Lead Routing

It allows callers to speak with a new rep before their call is transferred to a different line. A war...

Features VoIP
Call Switch Lead Routing

Allows users to switch from an ongoing call to a different call. Users can end the previous call, tra...

Features VoIP
Call Whispering Lead Routing

Users can speak to a team member privately, during a sales or support call without the prospect or cu...

Features VoIP
Instant Lead Response Texts Lead Routing

An instant text sent to incoming leads who enter your database, sales pipeline, or campaign. Often us...

Features VoIP
Drag and Drop Call Lead Routing

Drag and Drop Call lets users drag incoming and outgoing calls to different users. You can transfer a...

Features VoIP
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