Users can speak to a team member privately, during a sales or support call without the prospect or customer being able to hear it. Best for training staff, new hires, or touching base with reps. It is very useful for managers who want to train new staff, see how reps are performing, and making sure team members are completing responsibilities.
For example, if you’re a manager that sees a sales agent struggling on a call, you can whisper them and give them advice on how to handle the situation.
Companies that use call whispering see a 7% increase in employee satisfaction when speaking over the phone.
