Glossary Definitions: 100+ Terms Explained

Explore industry-standard definitions for CRMs, VoIP, Business Phones, Automation and more. Understand terminology used by IT teams across the world.

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Lead Routing

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Lead Routing

VoIP + Features

Discover business phone features and voip related acronyms.
Lead Routing

CRM + Tools

Better understand key tools with customer relationship management systems.
Lead Routing

Automation + Business Process

Explore terms surrounding automation and business impacts.
Lead Routing

Hardware + Network

Find out industry standard hardware terminology and things related to network usage.

Popular Terms

Warm Transfer Lead Routing

What is Warm Transfer?

It allows callers to speak with a new rep before their call is transferred to a different line. A war...

Features VoIP
Call Switch Lead Routing

What is Call Switch?

Allows users to switch from an ongoing call to a different call. Users can end the previous call, tra...

Features VoIP
Call Whispering Lead Routing

What is Call Whispering?

Users can speak to a team member privately, during a sales or support call without the prospect or cu...

Features VoIP
Instant Lead Response Texts Lead Routing

What is Instant Lead Response Texts?

An instant text sent to incoming leads who enter your database, sales pipeline, or campaign. Often us...

Features VoIP
Drag and Drop Call Lead Routing

What is Drag and Drop Call?

Drag and Drop Call lets users drag incoming and outgoing calls to different users. You can transfer a...

Features VoIP
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