Do you know how your call center reps are performing throughout the day?
Do you know how to make them more time-efficient and more productive with their calls?
Surprisingly, not many managers do.
1. Call Center Dashboards
Help Track Your Team’s
Performance
2. Access Reporting and
Analytics via Your Call
Center Dashboard
3. Opening the Door to
Success
4. Additional
Features
The answer is simple. Implement a Call Center Dashboard. With a Call Center Dashboard, your supervisors will know exactly how their teams spend their time and can help them increase customer satisfaction and boost sales.
Studies show teams held accountable outperform competitors.
What kind of software do the best call centers use to provide premium customer service? One that tracks, reports, and displays team goals and activity for ongoing guidance.
Call Center Dashboards Help Track Your Team’s Performance
Businesses with unreliable staff have a lot to lose, beginning with customer satisfaction and sales.
When a business can’t track the call activity of its sales agents or customer service reps, it doesn’t know who is doing a great job and who needs improvement.
Let’s say you have a team of 10 people on calls. Wouldn’t you want to know how they’re performing? You should, because knowing who your stars are and who needs additional training will improve the relationships your business has with prospects and clients.
With a Call Center Dashboard, you’ll have access to all the data you need in an easy-to-digest format, so your supervisors can increase quality and output.
Who Needs DYL’s Call Center Dashboard? Business owners with sales or customer service teams who want their teams to perform at their peaks.
How well do you know your business?
Question
Access Reporting and Analytics via Your Call Center Dashboard
To beat the competition, you need a way to hold your team accountable.
Without a sense of purpose, your employees won’t understand their role in the bigger picture. Which means less productivity and less profit.
But with DYL’s Call Center Dashboard, you know exactly how your team is doing.
Want to know if they followed up on a hot lead? It’s logged immediately into the system, in real-time. Right down to the length of the call and what was said. All the information is right there, so your teams can work with confidence.
Help your team achieve excellence. Explore the possibilities of a Call Center Dashboard.
Opening the Door to Success
To prep for the Summer rush of home sales, Jim Mohatini, owner of Mohatini Real Estate Group, wanted to increase the number of prospects coming to his open houses. So he sat down with his team to brainstorm a few ways.
In the following weeks, they sent out brochures via snail mail, blasted a few text messages, and fired off some emails. But Jim knew nothing was more effective than a simple phone call. The problem was that some members of his team were underperforming. They weren’t hitting anywhere near the numbers he’d hoped for and he didn’t know why.
So Jim sought a way to send messages, brochures, emails and make calls all from one platform. And if he could simultaneously track his team’s performance, all the better.
Enter DYL’s Call Center Dashboard. Within their first year, Jim’s team consistently followed up with leads and shared marketing materials with prospects. New agents were better trained and the number of customers showing up to his open houses increased by 122%. Home sales went up and his team already has new goals set for them to reach in the coming year.
DYL’s All-in-One Platform includes over 80 Customizable Features
