In order to boost sales every month, managers need to set expectations.
It starts with minimizing wait times and
maximizing talk time.
But if you can’t monitor an agent’s performance with actual data, what happens?
Sales numbers drop. And you won’t know why.
1. Train Sales and
Support
Staff with Agent
Monitoring
2. Boost Sales
Results with
Metrics that Matter
3. Manufacturing
Success
One Call at a Time
4. Additional
Features
It could be an antiquated phone system, the quality of your call lists, insufficient
training, lack
of motivation, etc.
But with Agent Monitoring, you can monitor your staff’s calls for quality assurance and
better train
your staff for premium customer service. You’ll see call durations, listen in on live calls,
replay
past conversations and more.
DYL’s Agent Monitoring comes with 80 customizable features designed to provide superior customer
service, generate more leads and follow up consistently .
Train Sales and
Support Staff with Agent Monitoring
Many offices still rely on old systems and outdated processes to measure employee
performance.
This
can lead to incomplete tasks, which in turn costs businesses money.
DYL integrates phone monitoring software with several sales automation tools which enables
managers
to see call activity via reports, listen
to
recorded calls , review them with team members, use
contact history to set benchmarks and expedite the onboarding process for new hires.
With DYL, salespeople have a higher number of connected calls per contact, so they can
spend more
time speaking with leads.
Support reps offer customers more
personalized
service using Auto Notes, and Marketing teams can
pre-schedule email drips and text message reminders for ongoing communication.
Who benefits from DYL’s Agent Monitoring? Business owners looking for ways to ensure
outstanding
service and support.
How well do you know your business?
Question
Boost Sales
Results with Metrics that Matter
It’s been said that sales is a numbers game. The more people you call, the higher your
contact
rate. But the truth is, it doesn’t stop there, because simply reaching the lead isn’t
enough.
You also have to know what to say.
Without an agent monitoring system, mistakes can be made and a potential sale could be lost
in an
instant.
But with the right tools in place, sales supervisors can ensure consistent messaging by assisting
on live calls or having a one-on-one meeting with recorded calls in hand.
Agent Monitoring, combined with Sales Analytics and Reports, equips sales leaders with the
metrics
they need to improve the sales process.
And customer service managers can assist and train their reps for a better customer
experience.
Manufacturing
Success One Call at a Time
Alyssa McNair, Regional Manager of SoCalbird Manufacturing was brought in to raise the
number of
sales closed by her teams. Up until now, the sales team reached out to leads and prospects
through
business directories, following up on referrals from existing clients, and attending trade
shows and
conferences.
But sales of late had gone flat and the managers couldn’t identify why.
After reviewing the sales process and sitting in on some phone calls, Alyssa identified the
problem. The reason for disappointing sales was a lack of quality assurance.
Follow ups were often long after a prospect had expressed interest and may reps stopped
calling
leads after one or two missed attempts.
To make matters worse, there wasn’t an efficient system in place for tracking the agents’s
performance. Which meant there was no good way to provide feedback and help the reps
improve.
It was time for a change and she found a solution.
With DYL’s Agent Monitoring feature, Alyssa’s teams had all the tools they needed to
supervise,
manage, train and provide feedback. And the results spoke for themselves. Customers reported
better
experiences and confidence grew among sales agents as conversion rates soared.
For Alyssa and her teams, it was a win-win.
DYL’s All-in-One Platform includes over 80 Customizable Features
