With Call Forwarding, you can transfer an active call to any phone number inside or outside your office. This is invaluable when transferring the call to another department or employee.
Active call switching lets you to bounce back and forth between multiple active callers. Handling multiple callers at one time can be important for departments receiving a high number of calls.
Call Detail Records store important information from every incoming and outgoing call, including call duration, completion status, and more.