When you receive a call while talking on the phone, what do you do?
If it’s not urgent, you let the call go to voicemail. You might return the call after you’re
done or forget about it.
Now let’s say you’re talking with a prospect or customer. What happens if another potential
buyer calls you? If you let it go to voicemail, you risk losing a sale. But if you hang up
on your current call, you’ll leave them feeling insignificant.
1. Answer Every
Call
Without Problems
2. Save Money and
Retain
Customers with Call
Switch
3. Flip The Victory
Switch
4. Additional
Features
That’s why the top 1% of customer service centers are using an additional feature to ensure
they can switch between calls.
It’s known as Call Switch.
Any calls you receive during an ongoing call give you the option to put your current call on
hold while you serve the new caller. From there, you can transfer the new call to another
user or keep them on the phone.
So when calls create a blockage, your staff clear it fast and send incoming
callers to the correct person.
Why use Call Switch? Because it helps your staff be more productive and ensures callers
aren’t waiting around to talk with someone who can help.
Answer Every
Call Without Problems
Did you know one-third of callers hang up and never call back when someone doesn’t answer
their call fast enough? In fact, data shows customers are expecting customer service to be
faster and faster.
Studies show callers abandon 50% of calls after a minute and 30 seconds.
In a nutshell, when your team can’t answer incoming calls, the person on the other side of
the phone is going to leave.
But there’s a quick fix letting reps answer multiple calls in less than 10
seconds.
It’s DYL’s Call Switch feature.
With DYL ready, your team members can limit dropped calls. When customers call in, staff
know there’s a new call and can take action with one click.
Who needs Call Switch? High-volume customer service and sales teams who want to leave
callers feeling impressed.
How well do you know your business?
Question
Save Money and
Retain Customers with Call Switch
Call Switch lets your reps manage multiple callers.
Why is this important?
Because you don’t need more staff to get the job done.
If a lead dials your number, your sales team picks up immediately. Even if they’re on
another call, they can assist new callers and route them to the next available rep.
Receiving too many leads to handle? No problem. Warm transfer lets you drag and drop calls
to other available staff and managers in less than 2 seconds.
Call Switch works if you’re taking care of 2 calls or 10 calls at one time.
Flip The Victory
Switch
As Principal of J.D.G. Private School, Liam Corden wanted to push more parents to enroll
their parents than they’ve ever done before. The goal? To get 10% more kids enrolled for the
next school year.
For several years, J.D.G. Private School serviced families who wanted to put their kid in
the best possible shape for university. As time went on, Liam knew their test scores were
improving year after year and more people were interested in joining.
Usually, a high number of people wanting to join their school meant more kids enrolled. But
for Liam, he knew there were some things they could improve.
They were spending money on advertising, but many of the parents who called in would never
enroll their kids. Why? Because they couldn’t handle the sheer number of calls, they were
receiving on a day-to-day basis.
So he looked for a solution that would let his staff speak with multiple parents at one time
or transfer them to employees in office.
After some research, he found DYL’s all-in-one platform.
He discovered DYL had a Call Switch function, letting his front office staff members switch
between an active call to another incoming call.
When looking at the platform, he found out his office staff could work remotely - something
they’d asked about for a while.
Since using the platform, J.D.G. Private School went from dropping over 37% of all calls to
less than 1%. Not only have they talked with more parents, they’ve increased new enrollees
from 6% to a whopping 17%. Staff are working from home and they’re more productive than
ever.
DYL’s All-in-One Platform includes over 80 Customizable Features
