Like every other sector, the customer service (CS) industry has been turned upside down ...
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Customer retention or CR refers to strategies businesses employ to encourage repeat purchases ...
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Customer Relationship Management (CRM) systems have evolved enormously over the past few ...
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Twenty percent of all small businesses fail within their first year. By the end of their ...
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Studies show that businesses using separate communication tools experience a higher customer ...
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In Today’s Marketplace, The Sales Funnel Isn’t Enough. Whether you’re a Startup with limited ...
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In the time of COVID-19, Customer Service Teams are your business’s front line workers. ...
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If you’re a business owner, you know customers are the lifeblood of your company. ...
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