Like every other sector, the customer service (CS) industry has been turned upside down ...
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Working remotely isn’t exactly a novelty in the 21st century. Since the emergence of the ...
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With the development of digital communication methods, local telephone numbers may seem ...
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2020 has placed interference and confusion at everyone’s doorstep. The finance sector in ...
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When it comes to outbound calling, only one thing matters — conversions. And while the statistics ...
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Cold calling is a task that requires a lot of patience, thick skin, endless charisma, and ...
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Customer retention or CR refers to strategies businesses employ to encourage repeat purchases ...
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If you’re in the market for VoIP, you’re not alone. According to recent reports, the VoIP ...
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What Are Unified Communications? Quick question: within a given week, how much time does ...
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