Monitor, Barge, and Whispering

As a business owner, you want to make sure you are providing the best customer service to every single one of your callers. Office managers and supervisors need the right tools to monitor phone conversations and effectively train their callers to get the best results with every call. Utilizing a barge, monitor, and whisper will give you more opportunities to improve your calls.

DYL provides business phone services that combine sales automation. The combination of sales automation and phones give sales teams more time to focus on calls, rather than spending time managing their leads. If you want to improve the performance of your callers, take the time to learn more about the business features we offer. See more about monitor, barge, and whisper features.

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Business Monitor Feature

If you are a supervisor tasked with improving calls, it can help if you had the ability to listen in on a call. The monitor feature offers just that. You can silently monitor a two-party call made by or answered in your call center. The external party member will not be able to hear if the conversation is being monitored.

Business Barge Feature

This feature allows the supervisor, manager, or person listening in on the call to jump in and join the call. This will turn the call into a full three-way conference call. All parties will be able to hear each other and communicate. If the situation calls for it, the person listening in can enter the call and possibly improve its success if it were headed downhill.

Business Whisper Feature

With this feature, the person monitoring the call will have the ability to speak privately to the agent without the customer hearing the discussion. Both the supervisor and agent will be able to hear the customer, but the supervisor can speak privately to the agent. This allows the supervisor to give some private advice to improve the call with the customer.

Benefits of These Phone Features

Any industry can benefit from these features. Call centers, sales teams, and even front desk receptionists in any business will be able to utilize these tools to improve the service they provide over the phone. Training callers are key, and these phone features allow you to do so effectively. Monitor their calls and hear the exact places where they can improve.

Buy Business Phones From DYL

If you want to get more out of your phone system, it's time to speak with DYL. Our phone systems offer the best tools to keep your callers focused on communication. If you'd like to request a demo, you can contact us here or give us a call at 855-357-9249!