DYL Versus Fonality

The DYL Difference

Don't Get Nickel and Dimed

Are you getting nickel-and-dimed for every little feature? You thought you got a great deal, but then when your bill arrives, you feel like you got the bait-and-switch.

Feature DYL Fonality
Virtual Office Included $5/mo per user (with Virtual Office Pro)
Call Recording Unlimited $20/mo per user
Toll-free Calling Minutes Unlimited 3¢/min
Paperless Fax Included $10/mo
Conference Bridge Included $5/mo per user (with Virtual Office Pro)
Virtual Extension Included
Auto Attendant Included
Call Queue Included (with Virtual Office Pro)
Call Monitoring Included (with Virtual Office Pro)
Save more with DYL

That’s how we roll. Your bill is simple, with no surprises. We just give you the best phone system, at a fair price, with no contract.

DYL Office View

Virtual Office With Every Account

DYL’s Office View comes standard with every phone system.

With DYL’s Listen and Whisper tools, you can monitor live calls and even talk to your employees, without the customer hearing. Or use the Barge feature to instantly hop on to a call. Easily run reports on calling activity and have them emailed to you... automatically.

Fonality’s HUD™ is not standard and requires extra fees.

We believe you shouldn’t have to pay extra to have an effective phone system.

DYL Lead Manager

Fonality is just a phone system.
You can make calls but that’s it.

With DYL, you get an entire sales and service platform to grow your business.
Your DYL account includes:

  •   A telemarketing dialer for ultra-fast calling
  •   Lead management software
  •   Automated calling, email and text for new prospects
Facebook - Fonality Customer Service
Source: Facebook

U.S. Based Customer Support

Tired of waiting on hold for an hour for even the most basic questions? Then after all that waiting, you get shuffled off to an overseas call center, where a poorly-trained employee reads off a script that has nothing to do with your problem.

With DYL, you get a full team of U.S.-based customer support. You also get a dedicated account representative, who understands your needs and that you can reach directly. You can call, email, or use a live chat to get your issue resolved and back to your life.

The Power of Texting

Did you know that text messages have a 99% open rate? Now you can harness that power to connect with customers and prospects, without having to use your cell phone.

DYL lets you send and receive text messages, photos, and documents right from your desktop.

Fonality, on the other hand, outsources their texting to Zipwhip, a separate company. Plus, there’s no way to send PDF documents.

Text and Picture Messaging