DYL's “Screen pop” feature automatically populates your caller's customer records the moment they call in. No need to put them on hold to look up their policy information.
DYL updates and records every call and voicemail directly into QQ Catalyst. Great for training staff, handling E&O claims, and staying organized.
No need to duplicate your work. Notes created in DYL auto-populate in your QQ Catalyst contact's record. So your agents can focus on what they do best, selling.
See all of your office activity in real-time. Listen to calls, drag-and-drop to transfer calls, and easily connect multiple locations.
Send texts, photos or PDFs from your desktop for a richer customer experience and greater engagement.
Better tools means increased productivity and greater motivation.
“DYL is a great product with all the features needed to run your business in today's hi tech environment. With so much competition its great to have a product that performs!"
"We have been with DYL for over a year and we are very pleased with our system, relationship and pricing. We have recommended DYL to several other agency owners and will continue to in the future!"
"Specific call routing has helped us free up our receptionist by routing calls for clients we are currently working with directly to the right person. Also we have been able to send low priority calls (from mortgage servicers for example) to a Voicemail for us to work as we have the time - not just when they happen to call. It has also helped us segment our clients and make sure the VIP clients are always getting a VIP experience/staff person."