DYL Voice gives you enterprise-level features for handling inbound calls. Give your customers a high-quality experience when they call your business. You can set up as many voice prompts as needed. There is no additional charge for voice prompts. You can also upload “On Hold” and “Ringing” audio files to give your customers a custom message from your business.
At DYL we like to invest in our customers, that’s why we provide you with a brand new, high quality VoIP desk phone with every new seat purchased. These executive-class desktop phones give you a great calling experience, high reliability and many calling features. Receiving a new phone is optional, DYL Voice also works with any other VoIP phone, or softphone.
DYL Voice is designed to make sure you always know who is trying to call your business. Inbound calls are a valuable sales channel and DYL Voice help you make sure every inbound call is handled properly. Calls can be optionally recorded so you can listen to how your sales reps sound on the phone and build a library of calls to use for training purposes.
DYL Voice delivers your new voicemail messages directly to your email. You can also access your voicemail messages by pressing “500″ on your DYL phone. Every DYL Voice extension has its own voicemail box. Also provided is company-wide voicemail boxes. There is no limit to how many voicemail boxes you can add, and like voice prompts, there is no additional charge for voicemail boxes.
You can keep your current phone numbers, or purchase brand new telephone numbers. DYL provides both toll-free numbers and local numbers throughout the USA. DYL Voice provides advanced Caller-ID features so you can instantly see the name of the person who’s calling you.
DYL Voice assures that every fax sent or received is logged properly. Not only does the DYL system automatically log each fax received or sent but DYL also sends a copy of the fax as an email PDF attachment to your user account email address. DYL Voice allows you to easily send faxes in either Microsoft Word or Adobe PDF formats. Paperless Internet Fax is available at no extra charge as part of DYL Voice.